Terms of Sale

Who you are buying from

Email hello@booksbysidiris.com.

Prices and delivery

Prices are in pounds sterling and include VAT where applicable. Standard UK delivery is free on direct orders. We usually dispatch direct orders within 1 to 2 working days using Royal Mail Tracked 48. We deliver direct orders to UK addresses only. Delivery time is additional.

Cancelling and returning an order

You have the right to cancel without giving a reason. Tell us by emailing hello@booksbysidiris.com at any time from placing your order until 14 days after delivery. If one order arrives in separate deliveries, the 14 days run from delivery of the last book.

Return the books within 14 days of telling us you are cancelling. You pay the return postage for a change-of-mind return. Contact us for the return address before posting. Please return books unused. You may inspect them as you would in a shop. If handling beyond that inspection, such as colouring or writing in a book, reduces its value, we may deduct that loss from your refund where the law allows.

We refund to your original payment method without a refund fee, within 14 days of receiving the books or proof of return, whichever comes first. See our Returns page for the cancellation template and return instructions.

Faulty or damaged books

If a book is faulty or arrives damaged, contact us with your order reference. We will arrange a replacement or refund in line with your statutory rights and cover reasonable return postage. Your statutory rights are unaffected.

When we accept your order

Your order is accepted when Stripe confirms your payment and we send an order confirmation email.

Availability and pricing

If a book is unavailable after you have paid, we will email you within 2 working days with a new dispatch date or a full refund, whichever you prefer.

If we have listed a book at an obviously wrong price, we will contact you before dispatch. You can then confirm the order at the correct price or cancel for a full refund.

Late or missing parcels

Books remain at our risk until they are delivered to you. If your tracked parcel has not arrived 10 working days after dispatch, contact us and we will arrange a replacement or a full refund.

Complaints

For any problem with an order, email hello@booksbysidiris.com. We aim to reply within 2 working days.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. These terms do not limit your statutory rights.