Returns &
cancellations.

Direct orders paid through Stripe

If you bought from Books by Sid Iris using Stripe checkout, email hello@booksbysidiris.com. Include your order reference or the email address used at checkout. The cancellation, return and refund policy below applies to these orders.

Etsy orders

Open Purchases and reviews on Etsy and select Help with Order to contact Books by Sid Iris about a return, cancellation or problem. If you checked out as a guest, use the order link in your Etsy confirmation email to link the order to your Etsy account.

Orders placed through The Great British Bookshop

Our Buy at The Great British Bookshop buttons open that retailer’s product pages. Orders are made with The Great British Bookshop, which handles cancellations, returns and damaged items. Use the order reference in its confirmation and contact The Great British Bookshop ↗. Read The Great British Bookshop’s refund policy ↗.

Your 14-day right to cancel

For books bought online from Books by Sid Iris, you can cancel without giving a reason. Tell us from the time you order until 14 days after the day you receive your books. If one order arrives in separate deliveries, the cancellation period runs from receipt of the last book.

Email hello@booksbysidiris.com, stating clearly that you wish to cancel and including your name and order reference. A clear cancellation notice within the deadline is enough; you do not need to wait for our approval.

Returning a change-of-mind order

Send the books back within a further 14 days after telling us you wish to cancel. Contact us for the return delivery address. Our published London address is for correspondence; please confirm the return address before posting books.

You pay the direct return postage for a change-of-mind return. Pack the books securely and keep proof of posting. You may inspect a book as you would in a shop. We may deduct only a loss in value caused by handling beyond that inspection, such as colouring or writing in it.

Your refund

When you cancel the whole order, we refund the book price and the standard outbound delivery charge. We refund using the original payment method, without a refund fee, within 14 days of receiving the returned books or evidence that you sent them back, whichever is earlier.

Damaged, faulty or incorrect books

Email hello@booksbysidiris.com with your order reference and a description of the problem. Photos can help us assess damage, if you can provide them. We will arrange the appropriate refund or replacement in line with your statutory rights and cover reasonable return postage where the book is faulty, damaged on arrival or incorrect. Contact us first so we can arrange a suitable return.

These rights continue beyond the 14-day change-of-mind period. Nothing in this policy limits your statutory consumer rights.

Optional cancellation template

You can copy this into an email:

To Books by Sid Iris, hello@booksbysidiris.com:
I wish to cancel my order for the following books: [titles].
Order reference: [reference].
Ordered on / received on: [dates].
Name: [your name].
Address: [your address].
Date: [today’s date].